Seven days after participant 1 sends or receives a DM with participant 2, participant 1 loses access to the DM. When participants are in the same organization but covered by different retention rules, one participant might be able to access a DM while the other can’t.įor example, participant 1 is in an organizational unit subject to a retention rule that purges DMs after 7 days and they chat with participant 2 who’s in an organizational unit subject to an indefinite retention rule for DMs. Retention periods depend on who participates messages in external spaces aren't retainedĪ DM is owned by each participant in a chat individually. Note: Unlike Gmail and Groups retention rules, you can’t use terms to target Chat retention rules to messages associated with specific accounts or that contain specific keywords. Learn more about the differences between group messages and spaces. You create one rule for all Chat spaces to cover messages in spaces and certain group conversations, and create another rule for your top organizational unit to cover DMs and group messages. To retain all messages (DMs, group messages, and messages in spaces) with custom retention rules, you must create at least two rules. If more than one custom retention rule applies to a message, the message is retained according to the custom rule that expires last.
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